Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Castle Douglas
GPhC Registration No: 9012511
Last Updated: July 2026

Pharmacy Weight Loss Castle Douglas is a GPhC registered online pharmacy weight loss clinic serving Castle Douglas and the surrounding UK area. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. As a registered pharmacy (GPhC No. 9012511), we are legally and professionally obligated to handle your data with the highest standards of confidentiality and care.

2. What Data We Collect

We collect and process the following types of personal data when you use our services:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health and medical data: Weight, height, BMI, medical history, current medications, and any other health information relevant to your weight loss treatment
Financial data: Payment information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with additional care and strict security measures.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and for our pharmacist to review and approve your consultation
To dispense and arrange delivery of any approved medication (delivery is typically 1 working day once approved by our pharmacist)
To maintain accurate medical and dispensing records as required by pharmacy law
To communicate with you regarding your treatment, orders, and any follow-up care
To process payments securely
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (explicit consent and vital interests where applicable for special category health data).

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand website traffic and usage patterns
Functional cookies: Remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

Healthcare professionals: Where clinically necessary, such as communicating with your GP
Delivery providers: Your name and delivery address are shared solely to fulfil your medication order
Payment processors: Securely handle your payment information and do not store full card details on our systems
Regulatory bodies: Such as the GPhC or other authorities where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored on secure, encrypted systems within the UK.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Castle Douglas
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

This policy is reviewed regularly and updated as required to reflect changes in law or our services.